Support Center
Whether you're looking for information on where to purchase our products, seeking answers in our FAQs, or requiring technical support through Engineering Support, you'll find everything you need here for quick and effective resolution.
Engineering Services - 24 Hour Turnaround. Problem Solved.
As building construction has increased in complexity, so has the proper design, usage, and installation of firestopping materials. Specified Technologies Inc. understands that unique site conditions call for unique firestopping solutions, which is why we have a fully staffed Engineering Services Team readily accessible to help with Engineering Judgements (EJs), technical inquiries, specification reviews, project plan reviews, BIM development, detail sheet generation, and any other project-related firestopping needs. And, we do this all free of charge. Whether it be during the design, construction, or post-construction phase, Specified Technologies is here to engineer your peace of mind.
Overview of Services
- Engineering Judgments (EJ’s)
- Technical Inquires
- Custom Firestop Training
- Specification Review
- Project Plan Review
- BIM Development
- Upfront Detail Sheet Generation
- Documentation for AHJ’s
- LEED Letters
Our Expert Engineering Team
Vice President of Engineering
Vice President of Engineering
Sr. Manager of Systems & Testing Development
Sr. Manager of Quality Assurance & Certification
Advanced Applications Engineer
Advanced Applications Engineer
Sr. Manager of Quality Assurance & Certification
Clay Hensley, CFPS
Sr. Fire Protection Engineer
Vice President of Engineering
Vice President of Engineering
Paul Gandolfo
Vice President of Engineering
Paul Gandolfo
Vice President of Engineering
Tim Mattox
Sr. Manager of Systems & Testing Development
Christopher DeMarco
Sr. Manager of Quality Assurance & Certification
Bernadette Guerrero
Advanced Applications Engineer
Carrie Meis
Advanced Applications Engineer
Christopher DeMarco
Sr. Manager of Quality Assurance & Certification
Clay Hensley, CFPS
Clay Hensley, CFPS
Joe Potts, CFPS
Sr. Fire Protection Engineer
Paul Gandolfo
Vice President of Engineering
Paul Gandolfo
Vice President of Engineering
Always There When You Need Us.
Monday Through Friday 7am - 7pm EST.
Saturday Emergency On-Call Hours for Contractors & Architects.
Please send inquiries to
1-800-992-1180 Engineering Services
techserv@stifirestop.com Engineering Services Email
Request for Engineering Support
For engineering support, click on Submit a Request. To track all your engineering requests, click Sign In and register for an Access STI account.
1-800-922-1180 +Ext 2 Toll Free US
1-908-526-8000 +Ext 2 International
techserv@stifirestop.com Support Center Email
Live Chat Reach out now to get your queries answered.
Worldwide Offices
North America - Corporate
10 Evans Way Somerville, NJ 08876 USA
Phone : 1 800 992 1180
Fax : +1 908 526 9623
Email Id : customerservice@stifirestop.com
Singapore - Regional
Thomson Road Post Office P.O.Box 171 Singapore 915706
Phone : +65 9636 9000
Email Id : cs_south_east_asia@stifirestop.com
Europe - Regional
37-39 Avenue Ledru-Rollin 75012 Paris, France
Phone : +33 6 70 58 50 40
Fax : +1 908 526 9623
Email Id : cs_europe@stifirestop.com
India - Regional
Mumbai, India 400060
Phone : +91 98 19 79 69 15
Email Id : cs_india@stifirestop.com
Middle East - Regional
10 Evans Way Somerville, NJ 08876 USA
Phone : 1 800 992 1180
Fax : +1 908 526 9623
Email Id : customerservice@stifirestop.com
Latin America - Regional
Thomson Road Post Office P.O.Box 171
Singapore 915706
Phone : +65 9636 9000
Email Id : customerservice@stifirestop.com
Far East & China - Regional
37-39 Avenue Ledru-Rollin 75012 Paris, France
Phone : +33 6 70 58 50 40
Fax : +1 908 526 9623
Email Id : cs_europe@stifirestop.com